F.A.Q

1. 90% off our orders get delivered in 5-7 working days
2. They might get delayed due to delay by courier company or unforseen circumstances.

1. We send all our customers tracking details via sms and emails.
2. You can contact us here if you have not got the details after 48 hours of placing the order at care@thehatke.com

1. Mail us at care@thehatke.com within 2 days of receiving the product so that we can verify and process for return or exchange.
2. The order will be picked from your place and then we will ship the new in case of exchange or refund will be processed after verification of the received products.
3. Refund will be the processed to the same mode of payment , in case of cash on delivery we will ask the mode of payment to pay the refund.
4. Cod charge will not be refunded.
5. All the original tags and packaging should be there.
6. We only return in case wrong goods or defective or manufacturing defected goods are delivered .
7. Whole order with all accessories will be refunded and not partial order.
8. Make a video of the product while opening the packet so we can verify when you wish to return the product.

NOTE : An UNBOXING VIDEO is compulsory to be eligible for return or exchange of the product. The defect must be visible in the unboxing video without unboxing video we won't be able to accept any return or exchange.

1. Contact us within 2 days to return or exchange the product.
2. Mail us at care@thehatke.com to process the return.

NOTE : An UNBOXING VIDEO is compulsory to be eligible for return or exchange of the product. The defect must be visible in the unboxing video without unboxing video we won't be able to accept any return or exchange.

1. We offer both return and exchange on our products.
2. There might be some exceptions.
3. We only return or exchange in case you get the wrong product delivered.

NOTE : An UNBOXING VIDEO is compulsory to be eligible for return or exchange of the product. The defect must be visible in the unboxing video without unboxing video we won't be able to accept any return or exchange.